Can the passenger name or the travel date be changed?
To change the flight or the travel date, the passenger needs to contact the airline staff at the Orient Thai Airlines ticket counter or at Call Center 1126. The change will incur a fee of THB 500 per change per flight. In the case that the change is made to the flight or the travel date with higher cost, the passenger must pay the difference in airfare, plus the change fee as specified by the terms of the ticket and according to the validity period of the ticket. (Orient Thai Airlines reserves the right to restrict the usage of some kinds of promotion tickets.)
To change the name of passenger, a fee of THB 500 per change per person will be imposed.
What to do if missing the flight?
The passenger may contact the airline staff at the Orient Thai Airlines ticket counter to make a reservation on the next available flight or on the next day. If the change of flight is granted, the passenger will have to pay for any incurred fee as specified by the terms of the ticket and according to the validity period of the ticket.
Can a refund be claimed?
Orient Thai Airlines reserves the right to refuse the refund for any ticket in all cases – including the case where the passenger missed the flight.
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