What to do if the ticket is lost?

In the case of lost tickets, the passenger must perform as follows:

1. Buy a new ticket to replace the lost one.
2. Fill in a petition form, which requires the following documents:
   • A true, filed police report stating that the ticket is lost
   • A copy of the passenger’s ID Card
3. Contact the Orient Thai Airlines ticket counter or the airline’s head office with both aforementioned documents, to request a refund for the new ticket. A THB 500 fee will be charged.
4. Within 60 days after filing a petition, the airline staff will contact the passenger for refund.